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Comprehensive SLA Agreement with Helen Electricity Oy

Netcontrol have signed a 10 year service level agreement (SLA) with Helsinki city utility, Helen Electricity Oy.  The agreement will consist of maintenance of automation solutions contained in 300 secondary substations and related gateway servers under Helen Electricity's management in Helsinki.
 
The comprehensive agreement will see Netcontrol perform technical support, maintenance of hardware and wearable parts and software upgrades and on-going network enhancements. 

Overall, the agreement is one of the most significant service level agreements signed in Netcontrol's history.  

Helen Electricity Oy is responsible for the distribution of Electricity, District Heating and District cooling in almost the whole of the district of Helsinki. It has over 6,200km of cables and overhead lines and 300,000 metered customers.